Welcome to SmallJobs.ro. These Terms and Conditions ('Terms') govern your access to and use of SmallJobs.ro ('Platform', 'we', 'us', or 'our'), operated by SmallJobs SRL, a company registered in Romania with its registered office at Simeria, Str. Progresului, Nr. 43, Hunedoara County, Romania. The Platform is an online intermediary service that connects individuals and legal entities ('Users', including job posters 'Posters' and service providers 'Providers') for posting small job tasks ('Postings'), submitting applications, direct messaging, reviews, ratings, and related features ('Services'). By accessing the Platform, registering an account, posting or applying for jobs, sending messages, submitting reviews, or otherwise using any Services, you confirm that you have read, understood, and agree to be bound by these Terms, our Privacy Policy (available at /privacy-policy and incorporated herein by reference), and all applicable laws and regulations. If you are using the Platform on behalf of a legal entity, you represent that you have the authority to bind that entity to these Terms. If you do not agree with any part of these Terms, you must not access or use the Platform or Services. These Terms, together with the Privacy Policy, form a legally binding contract between you and SmallJobs SRL.

SmallJobs SRL, as the operator and data controller for personal data processed through the Platform, is committed to compliance with the General Data Protection Regulation (EU) 2016/679 ('GDPR'), Romania's implementing Law No. 190/2018, the Digital Services Act (EU) 2022/2065 ('DSA'), the Unfair Commercial Practices Directive (2005/29/EC) as transposed in Romanian Law No. 363/2007, and other relevant EU and Romanian legislation, including the e-Commerce Directive (2000/31/EC) implemented via Romanian Law No. 365/2002, the Consumer Rights Directive (2011/83/EU) via Law No. 449/2003, electronic communications rules (Law No. 506/2004), and intellectual property protections (Law No. 8/1996). As an intermediary under DSA Article 6, we facilitate User interactions but do not create or endorse User Content (e.g., Postings, applications, reviews). For data protection details, including our use of cookies and analytics, please see the Privacy Policy.

Acceptance occurs upon: (1) clicking 'Accept' or checking the terms acceptance box during registration; (2) submitting your first Posting or application; (3) uploading Content (e.g., a profile photo or job images); or (4) using features such as social login (via Google or Facebook) or geolocation-based search. During registration, you must explicitly check the terms acceptance box, which includes consent for essential data processing. By accepting, you affirm compliance with all Terms, including age requirements, and grant necessary licenses (see Section 11).

You must be at least 18 years old to use the Platform fully. Users aged 14-17 require verifiable parental or guardian consent, as required by Romanian Law No. 190/2018 (Article 11) implementing GDPR Article 8. Minors under 14 are strictly prohibited from registering or using Services. We may request age verification for certain features or when suspicious activity is detected. Parents and guardians are responsible for supervising minors' use of the Platform.

For any questions, support requests, disputes, or notices regarding these Terms, contact us at contact@smalljobs.ro. We aim to respond within 5 business days. Updates to Terms (see Section 15) may be made for legal compliance, operational improvements, or safety reasons. Continued use after updates constitutes acceptance; we recommend reviewing the Terms periodically.

1. Description of the Services

SmallJobs.ro is an online intermediary platform enabling Users to connect for small, local job tasks in Romania, such as repairs, cleaning, gardening, tutoring, transport, or other minor services. Posters can create detailed Postings including title, description, category, budget, deadline, location (city, county, or precise geolocation for radius-based matching), and image attachments. Providers can browse and search Postings using filters, keywords, and location-based search, then submit applications with a cover message and proposed terms. The Platform also provides: (a) a messaging system for direct communication between Users; (b) a review and rating system (1-5 stars with comments, available after job completion); (c) user profiles with optional photo upload; (d) email notifications for new applications, messages, and platform updates; (e) multilingual support in Romanian and English; (f) an AI-powered assistant to help Users draft job descriptions and applications (see Section 16). We do not employ Providers, guarantee job quality or safety, set prices, or facilitate payments. All agreements, payments, and arrangements are made directly between Users off-platform. The Platform is available 24/7, subject to scheduled maintenance. We reserve the right to limit features by region or User type.

2. Acceptance of Terms

By completing registration (providing your email and name, verifying via confirmation email, or linking a social account via Google or Facebook), submitting your first Posting or application, uploading Content, or engaging in messaging or reviews, you unconditionally accept these Terms in full, including the Privacy Policy. Registration requires explicit checkbox consent. Failure to agree prevents access to the Platform. For social logins, you consent to sharing basic profile data (name, email, profile picture) with the Platform as part of the authentication process. Acceptance is irrevocable during use but may be terminated as described in Section 13.

We may amend these Terms at any time for reasons including legal updates, operational enhancements, safety measures, or regulatory compliance. Minor amendments (e.g., clarifications, non-material additions) take effect immediately upon publication with a new 'Last Updated' date. Material changes (e.g., those affecting your rights, liabilities, data processing, or core Services) will be notified at least 30 days in advance via email to your registered address or through an in-app notification. You will have 30 days to object or terminate your account (Section 13) without penalty. Continued use after the effective date constitutes acceptance. If any change conflicts with mandatory law, the law prevails.

3. User Responsibilities and Representations

You are solely responsible for all aspects of your use of the Platform and Services, including the accuracy, legality, and appropriateness of any Content you post or share. By using the Platform, you represent and warrant that: (a) all information you provide is true, complete, current, and not misleading; (b) you comply with all applicable laws, including Romanian and EU regulations; (c) your use is ethical and non-abusive (e.g., no harassment in messages, no spam, no unauthorized commercial promotions); (d) you will independently verify and assess other Users before entering into any agreement; and (e) you have obtained any necessary consents for information you share. You agree to promptly update any inaccurate or outdated information. Breach of these representations may result in immediate suspension or termination.

• You must maintain accurate, up-to-date profile information at all times (e.g., name, email, phone number, location). Inaccurate profile data may lead to service disruptions, mismatched search results, and may result in account suspension or termination.
• All Postings, applications, messages, and reviews must accurately describe tasks, services, experiences, and terms. No misleading, exaggerated, or incomplete Content is permitted. You are liable for any damages resulting from inaccurate Content.
• Your Content and use must comply with Romanian and EU laws, including anti-discrimination laws (Law No. 202/2002), intellectual property rights (Law No. 8/1996), consumer protection (Law No. 363/2007), DSA obligations, and GDPR requirements. Prohibited activities include promoting illegal services, fraud, or tasks that endanger safety. Violations may be reported to the relevant authorities.
• You agree to indemnify, defend, and hold harmless SmallJobs SRL, its affiliates, officers, and agents from and against all claims, losses, damages, liabilities, costs, and expenses (including reasonable legal fees) arising from: (i) your breach of these Terms; (ii) your Content; (iii) disputes with other Users; or (iv) violations of law. This indemnity survives termination.

4. Posting, Storage, and Communications

Upon submission and approval (Section 10), Postings are published and visible to other Users for up to 30 days from the posting date. Expired Postings are automatically removed from public view but may be retained internally for legal and operational purposes. You may edit active Postings but cannot delete them after applications have been submitted without notifying applicants.

We store User Content (e.g., Postings, applications, messages, reviews, profile data, images) as needed for operational, legal, and dispute resolution purposes. Content is hosted on servers within the European Union with appropriate security measures including encryption. Even after account termination, we may retain anonymized or aggregated data, or specific items required by law or for ongoing disputes. You grant us rights to store and process your Content as described in Section 11.

We may use anonymized or aggregated User Content (e.g., statistics on popular job categories, sample Postings without personal identifiers) for marketing, promotional, or research purposes without additional compensation or notice, as permitted under legitimate interests (GDPR Article 6(1)(f)). We do not sell personal data.

By using the Platform, you consent to receiving the following communications:

• Transactional emails essential for the Services (e.g., application notifications, message alerts, review reminders, password resets). These are necessary for contract performance (GDPR Article 6(1)(b)) and cannot be opted out of without disabling related features.
• Promotional or informational newsletters (e.g., platform updates, job tips). Opt-in required at registration or via profile settings. You may unsubscribe at any time via the one-click link in every email.
• Occasional emails with relevant partner content. Sent only with your explicit opt-in consent. Partners do not receive your personal data without your separate consent.
• All marketing emails comply with opt-out requirements. Transactional emails are exempt. Email frequency is limited. Contact support if you experience any issues.

5. Platform Moderation, Violations, and Enforcement

We reserve the right, at our sole discretion, to: (a) remove, edit, or refuse to publish any Content that violates these Terms, applicable laws, or community standards; (b) suspend or limit account access or features; or (c) terminate accounts permanently for severe or repeated violations. Actions may be based on automated detection, user reports, or manual review.

Upon detecting a violation, we may issue warnings (first offense), temporary suspensions (e.g., 7-30 days), or permanent bans (e.g., for fraud or hate speech). Suspended accounts retain read-only access. We will notify you via email with reasons for the action and information about the appeal process. Appeals may be submitted to contact@smalljobs.ro within 7 days and will be reviewed within 5-10 business days.

Suspension duration depends on severity: warnings carry no downtime, temporary suspensions are proportional to the violation, and permanent bans are irrevocable except by court order. We report severe violations to the relevant authorities without delay (e.g., ANSPDCP for data breaches, law enforcement for criminal activity, consumer protection agencies for misleading content).

Prohibited Content or conduct includes, but is not limited to::

• Any discriminatory, racist, pornographic, defamatory, threatening, or violent material, including hate speech targeting protected characteristics.
• Aggressive, harassing, intimidating, or bullying statements in messages, reviews, or Postings.
• Misleading advertisements, false job descriptions, or promotions of restricted goods and services.
• Intellectual property infringements, spam, unsolicited solicitations, chain letters, or unauthorized commercial advertising.
• Content that breaches Romanian or EU laws or infringes on others' rights, including privacy violations, child exploitation (reported to authorities immediately), or promotion of illegal goods or services.
• Misleading, deceptive, or fictitious Postings or applications designed to scam or deceive other Users.
• Any other illegal, unsafe, abusive, or disruptive use, including tasks involving violence, hazardous materials, unlicensed professional services, excessive spamming, or attempts to exploit security vulnerabilities (e.g., phishing).

SmallJobs SRL disclaims all liability for the consequences of Content removal, account suspension, or termination, including any indirect losses. Users bear full responsibility for their Content and conduct. Appeal decisions are final unless overturned by court order. Repeated violations may result in permanent exclusion from all Services.

6. Intermediary Role and No Liability for User Agreements

SmallJobs.ro operates exclusively as a neutral online intermediary platform, facilitating connections between Posters and Providers. We do not create, select, or modify User Content. We do not vet, endorse, or verify Users (e.g., no background checks, skill certifications, or insurance validation), guarantee service quality or safety, mediate disputes, or assume any role in off-platform transactions. Our involvement is limited to providing the platform for connection and communication.

Postings and applications constitute non-binding expressions of interest only. No enforceable contracts are formed on the Platform. Users must negotiate and execute all agreements directly off-platform (e.g., for payments, terms, schedules). SmallJobs SRL is not a party to, guarantor of, or liable under any User agreements, including for job performance, quality, safety, payments, refunds, or disputes. Users assume all risks of off-platform interactions and are encouraged to verify credentials, use secure payment methods, and take appropriate precautions.

7. Non-Binding Nature of Platform Interactions

All interactions on the Platform - such as submitting applications, responding to Postings, or initiating conversations - are preliminary and non-binding. Posters may edit or withdraw Postings at any time before awarding a job. Providers may withdraw applications before acceptance. No liability arises from withdrawn offers, changed terms, or unfulfilled expectations.

Users are solely responsible for forming, negotiating, and performing any direct contracts with other Users. SmallJobs SRL is not a party to these contracts and bears no responsibility for their terms, execution, breaches, or outcomes. Users should conduct due diligence (e.g., check reviews and ratings) and use appropriate legal protections for high-risk tasks.

8. Disclaimers and Limitations of Liability

The Platform and Services are provided strictly 'as is' and 'as available' without any warranties of any kind, whether express, implied, statutory, or otherwise, to the fullest extent permitted by applicable law. We disclaim all implied warranties of merchantability, fitness for a particular purpose, non-infringement, and uninterrupted or secure operation.

• We disclaim liability for technical interruptions, errors, or failures, including server downtime, network issues, geolocation inaccuracies, slow loading times, or browser compatibility problems. Maintenance may cause temporary unavailability.
• We provide no guarantees regarding job completion, quality, suitability, timeliness, or results. Users assume all risks associated with hiring or providing services. Reviews and ratings are User-generated opinions and do not constitute endorsements by the Platform.
• Small jobs may involve inherent risks (e.g., physical labor, access to private property, use of tools or chemicals). We do not insure Users, verify safety compliance, or assume responsibility for accidents, damages, or injuries. Users must take appropriate precautions, including arranging their own insurance and verifying qualifications where relevant.
• To the maximum extent permitted by law, our total liability under these Terms is limited to 100 EUR or the amount you paid to us in the 12 months preceding the claim (whichever is greater). We are not liable for indirect, incidental, consequential, special, or punitive damages. This limitation does not apply to liability for gross negligence, willful misconduct, or mandatory statutory protections.

9. Reviews, Ratings, and Feedback

To promote transparency and trust, we encourage Users to submit honest reviews and ratings (1-5 stars with optional text comments) after job completion. Reviews help other Users assess reliability and quality but are entirely voluntary. Your full name is displayed with your review to ensure accountability and prevent abuse.

Reviews and ratings represent the sole opinions of the submitting User and are not verified, endorsed, or adopted by us. We disclaim all responsibility for offensive, inaccurate, biased, or defamatory content in reviews. Users are responsible for the accuracy and legality of their submissions.

Users may submit public responses to reviews (subject to moderation per Section 5). Responses must be factual and non-abusive. We disclaim liability for response content.

Reviews and responses are published only after moderation (typically within 24-48 hours). Approved content is visible on the relevant User profile. We reserve the right to edit for clarity or legality, or to remove content that violates these Terms. Deleted reviews do not retroactively affect average ratings.

10. Content Review and Publication Process

User-generated Content (e.g., Postings, reviews) may undergo review before publication to ensure compliance with these Terms and applicable laws. The process may include automated pre-screening (e.g., keyword filters) and manual review for higher-risk items. Approval or rejection typically occurs within 1-24 hours. Rejections include the reason and an option to appeal via contact@smalljobs.ro (reviewed within 3-5 business days). We may edit Content minimally for clarity or safety without prior notice.

11. Intellectual Property Rights

Users retain ownership of their original Content (e.g., text descriptions, images, reviews). By submitting Content to the Platform, you grant SmallJobs SRL a worldwide, non-exclusive, royalty-free, perpetual, irrevocable, sublicensable license to host, store, display, reproduce, modify (e.g., resize images), distribute, and use the Content as necessary for operating the Services (e.g., displaying Postings in search results). This license survives account termination for previously published Content.

• You represent and warrant that all Content you submit does not infringe third-party rights and that you have all necessary permissions. You indemnify us against all claims arising from intellectual property infringements in your Content.
• All Platform elements - including source code, designs, logos, trademarks ('SmallJobs.ro'), databases, algorithms, and features - are our exclusive intellectual property, protected by Romanian and EU law. You are granted a limited, revocable, non-transferable license to access and use the Platform for personal, non-commercial purposes. Copying, reverse-engineering, decompiling, or creating derivative works is strictly prohibited.
• To report intellectual property infringements, email contact@smalljobs.ro with details including the infringing URL and proof of ownership. We follow a notice-and-takedown procedure: verify the claim, notify the alleged infringer, and remove content if the claim is valid. Repeat infringers are banned.

12. Data Protection, Privacy, and Cookies

All personal data is collected, processed, and protected in accordance with our Privacy Policy. As data controller, we ensure lawful processing, storage within the European Union, and appropriate security measures including encryption. You consent to sharing certain data with other Users as part of the Services (e.g., your name and messages in conversations).

EU/EEA Users have full GDPR rights, including the right to access, rectify, erase, and port their data. Requests are processed within 30 days. Complaints may be directed to us first, and if unresolved, escalated to the Romanian National Supervisory Authority for Personal Data Processing (ANSPDCP) at dataprotection.ro. We conduct data protection impact assessments for high-risk processing and notify data breaches within 72 hours as required by law.

The Platform uses cookies for essential functionality (e.g., authentication session, language preference) and, with your consent, for analytics. You can manage cookie preferences via the cookie banner or your browser settings. Declining non-essential cookies does not impair core Platform functionality. Full details are in the Privacy Policy.

13. Termination and Suspension

You may terminate your account at any time via your profile settings or by contacting support@smalljobs.ro. Termination is effective immediately upon confirmation.

• Upon termination: access ceases immediately; active Postings and applications are removed from public view; personal data is deleted within 30 days per GDPR Article 17, except where retention is required by law (e.g., dispute records for up to 2 years); no further communications will be sent.
• We may suspend (e.g., 7-30 day restriction) or terminate accounts without prior notice for: (i) violations of these Terms; (ii) prolonged inactivity (flagged after 12 months, terminated after 2 years with prior email notice); (iii) legal reasons (e.g., court order); or (iv) repeated abuse. Suspended Users may appeal per Section 5. Terminated Users may not re-register without our prior approval.
• Post-termination: all pending applications are canceled; disputes should be resolved before account deletion where possible; Content is archived and anonymized. The following provisions survive termination: indemnities (Section 3), intellectual property licenses (Section 11), and disclaimers (Section 8).

14. Dispute Resolution and Governing Law

We encourage amicable resolution of disputes. Contact support@smalljobs.ro within 30 days of the issue with relevant details. We will attempt to mediate informally within 5 business days. If unresolved, disputes for Users in Romania are subject to binding arbitration in Bucharest under Romanian Arbitration Law No. 134/2010. For minor claims under 5,000 EUR, small claims procedures under Law No. 289/2009 apply. EU Users may also use the Online Dispute Resolution platform at ec.europa.eu/odr. Each dispute is handled individually; class actions are not permitted.

These Terms are governed exclusively by the laws of Romania. For EU Users, mandatory consumer protections apply. Exclusive jurisdiction lies with the courts of Hunedoara County (for local matters) or Bucharest (for appeals), unless arbitration applies.

15. Changes to These Terms

We may revise these Terms at any time to reflect changes in laws, technology, operations, or business needs. Minor changes take effect immediately upon publication. Material changes are notified at least 30 days in advance via email or in-app notification. You have 30 days to review, object, or terminate your account without penalty. Continued use after the effective date constitutes acceptance. If any change conflicts with mandatory law, the law prevails. Prior versions are available upon request.

16. AI-Powered Features

The Platform provides an AI-powered assistant ('AI Assistant') that helps Users draft job descriptions, refine applications, and receive suggestions for improving their content. The AI Assistant uses third-party artificial intelligence technology to generate text suggestions based on your input.

AI-generated content is provided as suggestions only and may contain inaccuracies, incomplete information, or inappropriate recommendations. You are solely responsible for reviewing, editing, and verifying all AI-generated content before using it. The AI Assistant does not provide legal, financial, medical, or professional advice.

Use of the AI Assistant is subject to a daily usage quota per user. Once the daily limit is reached, the feature becomes unavailable until the next day. We reserve the right to modify usage limits at any time without prior notice.

When you use the AI Assistant, your input text is sent to a third-party AI service provider for processing. We do not send your personal profile data, messages, or other account information to the AI provider. The input is used solely to generate the requested suggestion. Please do not include sensitive personal data, financial information, or confidential details in your AI Assistant requests.

We disclaim all liability for the accuracy, completeness, legality, or suitability of AI-generated content. You are fully responsible for any Content you publish on the Platform, regardless of whether it was drafted with AI assistance. We are not liable for any damages, losses, or disputes arising from the use of AI-generated content.

You may not use the AI Assistant to generate content that violates these Terms (Section 5), including discriminatory, misleading, harmful, or illegal material. Attempting to manipulate the AI system to produce prohibited content may result in immediate account suspension or termination.

17. Payments and Refund Policy

SmallJobs offers optional paid services including profile subscriptions and promoted craftsman listings. All payments are processed through Netopia mobilPay, a payment processor authorized in Romania.

All payments are final and non-refundable. By completing a payment, you acknowledge that you are not entitled to a refund for activated monthly or annual subscriptions, regardless of actual usage during the paid period.

Monthly subscriptions are billed in advance for each one-month period. The service remains active for the full duration of the paid period.

Annual subscriptions are billed in full in advance for a 12-month period. No prorated refunds are provided for unused portions of the subscription.

Payments for profile promotion are one-time and non-refundable. The promotion service is active for the purchased duration.

Exception: If SmallJobs.ro permanently ceases operations, users with active subscriptions will receive a prorated refund for the remaining subscription period, calculated from the date of platform closure.

For any payment-related disputes, please contact us at contact@smalljobs.ro. We reserve the right to review genuinely exceptional cases individually.

18. Contact Information

For any inquiries, technical support, disputes, legal notices, or questions about these Terms or the Privacy Policy, contact us at: Email: contact@smalljobs.ro (responses within 5 business days). Address: SmallJobs SRL, Simeria, Str. Progresului, Nr. 43, Hunedoara County, Romania.

Last Updated: April 15, 2026