IT support means ongoing assistance for the equipment and accounts a small business or household relies on: managing computers and the network, handling email accounts and licences, verified backups, security updates, equipment monitoring, printer and till configuration, plus a fast response when something stops working. Unlike a one-off repair, tech support is usually a subscription: a set number of hours or call-outs per month, with an agreed response time. The model makes sense from about three to five workstations upwards, because it prevents outages rather than repairing them — a monthly tested backup and up-to-date patching eliminate most serious incidents.
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